Reference

jpwede Privacy Policy for Your Account

jpwede Privacy Policy explains how we handle the account, wallet and device details connected with your use of our services in Indonesia.

Account clarityWallet contextDevice safeguardsRequest path
jpwede jpwede Privacy Policy for Your Account
PRIVACY HELP PATH

Get Privacy Help Through Your Account

A clear contact route matters when a data request sits beside a login or wallet question.

Account request Use the support path inside your account to ask for access, correction or deletion…
Wallet question If a DANA, OVO, GoPay or QRIS reference appears incorrect, send the date, status…
Security concern Report an unexpected login, device change or message that asks for your password through…
SECURITY IN PRACTICE

Security And Retention In Practice

We keep this policy practical by linking each data use to an account action you can recognise. Phone verification supports account access, device signals help identify unusual sessions and payment records let…

Account records

We use your account details to create access, identify your profile and respond to requests. A phone verification result can be linked to the account step that produced it, while we avoid collecting extra identity details without an operational reason.

Payment records

DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity can create references, amounts, timestamps and status data. We use these records to reconcile a transaction, investigate a dispute and show the correct wallet state.

Device signals

Browser type, operating system, approximate session details and security events may be recorded when you sign in. These signals help us distinguish a normal mobile path from an unusual attempt without reading unrelated files on your device.

Cookie choices

Cookies and similar storage can keep your session active, remember selected settings and help us understand whether a page request completed. You can manage browser controls, although disabling necessary storage may interrupt account access or policy request forms.

Retention checks

We keep personal data for the period needed to provide account services, resolve payment questions, protect access or meet applicable legal duties. After that point, we delete it or remove identifying links when a usable record is no longer required.

Change requests

To request a copy, correction or eligible deletion, contact us through your account support path with your linked phone or email. We verify ownership first, explain any necessary exception and confirm what action we can take under local requirements.

Privacy Policy Questions Before Opening

The answers below focus on the questions we expect you to ask before creating an account. They cover what we collect, why wallet and device details appear in our records, how to request changes and what happens when you contact us. If your situation is unusual, use the account support path with the smallest useful set of details.

The jpwede Privacy Policy covers personal data connected with account access, phone verification, device sessions, cookies, payment references and support requests. It explains why we use each category, how long records may remain and how you can request access, correction or eligible deletion.

When you choose DANA, OVO, GoPay or QRIS, we need transaction references, status, timing and related account context to match activity correctly. We use those details for reconciliation, payment questions and security checks, rather than treating a wallet choice as permission to collect unrelated data.

Yes. Send an access request through the support path inside your account and include the linked phone or email. We first verify that you control the account, then provide the data we can disclose under applicable requirements and explain any record that must remain.

Ask us to correct an account detail through support and describe what appears wrong. Include a relevant payment reference only when it helps locate the record. We may complete phone verification before changing sensitive data, and we will explain the outcome through the contact route.

You can ask for deletion of eligible personal data through your account support path. We assess the request against active account needs, unresolved payment disputes, security records and legal duties. Where retention is required, we explain the reason and remove or anonymise data when that period ends.

Yes. The policy applies whether you sign in through a mobile browser or desktop device. Mobile sessions may create browser, operating system and security-event records needed to protect access. You can manage cookies in your browser, but necessary storage may be required for account forms.

Use the signed-in account support path and select the privacy or data request route when available. State whether you need access, correction, deletion or a security check, and provide your linked contact detail. Account eligibility and any response may depend on local law.